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Tackling poor care - priorities for action

Critiscim of nurses and nursing has become louder in recent months with several critical reports and a media campaign that lays the blame on modern nursing.

We called an emergency meeting of top nurses, policy experts, patient champions, as well as doctors and managers, to discuss the causes and solutions to the problem of poor care.

The debate was chaired by Patients Association vice-president Phil Hammond and they agreed these ten action points:

Care campaign priorities for action

  1. Ensure all healthcare organisations make patient care their core focus.
  2. Recognise that inadequate staffing levels are an indicator of poor care.
  3. Enhance support for ward managers and community nurse leaders.
  4. Reduce bureaucracy and paperwork.
  5. Foster the understanding that good nursing makes economic sense, and that it is necessary to regulate healthcare assistants.
  6. Build resilience in nurses to prevent burnout.
  7. Whistleblowing should be re-named 'speaking up' and should become a professional expectation.
  8. Improve nurse training by encouraging a better correlation between theory and practice.
  9. Set explicit standards and expectations for nurses' behaviour and care provision.
  10. Promote and enhance support for nurse leaders centrally and locally to create good role models.

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Watch the film

Emergency meeting

Top nurses, policy experts, patient champions, doctors, and managers, attended the emergency meeting held in London.

Watch the film