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Author: Jackie Edwards
Date: May 2012
Journal: Nursing Management
Issue: Volume 19, Number 3
Keywords: Triangulation, indicators, scorecards, data, performance, action planning
The implementation of neonatal nursing indicators focusing on standards of record-keeping and the core neonatal nursing activities initially failed to bring good results. The decision to take an actionplanning approach, a cyclical method of identifying problems and seeking ways to resolve them, gave staff ‘ownership’ of the process and resulted in rapid progress. The challenge now is to sustain and continue improvements in care.
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